FAQ's
Welcome, Here you'll find the most of queries and questions that may help you related to Tameeni, if you still need help you can send your inquiry, or contact customer service any time on 8002444455
Tameeni was founded in 2016 and was the first website in the Kingdom to obtain an electronic brokerage license from the Saudi Central Bank.
Tameeni partners with 23 insurance companies and automatically retrieves insurance quotes from their systems. When Tameeni provides a quote, it signifies the company's approval to issue insurance to the customer if they choose it. If a customer selects one of the offers and makes a purchase through Tameeni, the platform reverts the issued document to the insurance company for automated integration with relevant authorities, both for issuance and retrieval, within Moroor systems.
Third Party Liability car insurance is the minimum required coverage by law to drive in the kingdom. TPL only covers third party compensation against injuries and damages sustained in the car accident, God forbid. It protects you from any legal or punitive damages in favor of the third party. This coverage type does not offer you any assistance or compensation against your own injury or vehicle repairs in the accident. To learn more about Third Party Insurance.
Comprehensive type protects against and covers all damages sustained to your vehicle in case of a car accident. Comprehensive coverage includes TPL by default. This insurance type also covers your vehicle from damages due to fires, theft (without proven neglect), Natural disasters (Floods, cold, storms…etc.). To learn more about Comprehensive Insurance.
There are other insurance types offered for vehicles through Tameeni. These provide more custom options to best meet your needs and budget.
Tameeni provides customers with an evaluation of the speed of integration for each insurance company with Najm/Moroor on the quotes page, based on historical data. Insurance companies are committed to notifying Tameeni when the integration process is completed automatically. Tameeni uses this information to assess the speed of integration and make it available to the customer.
No, the insurance company does not compensate the holder of a third party insurance policy to repair his own vehicle, but compensates the third party in case there is liability for the accident by the policy holder, as per the terms and conditions set forth in the insurance policy.
The Unified Policy for Compulsory Vehicle Insurance is a document containing general rules and conditions for insurance issued by the Saudi Central Bank. To read the entire policy and to get to know the rights please click here.
You are a exemplary person and we congratulate you and wish you safety always. However, you must know that insurance is not an investment that we expect to have a direct return from, but rather a protection for you, by the willing of God, from the risks and the large or small financial claims resulting from accidents, God forbid, which no one can predict.
Yes, Tameeni site deals with one of the largest Saudi banks (Riyadh Bank) through SADAD payment. Tameeni website is also linked with PayFort service to pay through credit cards, which has a dedicated fraud prevention team, who will work with you to set up the best rules and standards to reduce fraud. The team will also monitor financial transactions in search for any unauthorized credit card transactions.
Yes, Tameeni website is the first website to purchase insurance documents and is licensed by the Saudi Central Bank.
No need to send or upload images of official documents, Tameeni verifies the information provided by you through connecting with the National Information Center and the relevant official authorities.
Please go back and read the unified policy for compulsory vehicle insurance to learn about the insurance coverage.
According to Saudi Central Bank regulations, car insurance cannot be transferred from one person to another; new insurance must be obtained if a new vehicle is purchased or in case of an ownership transfer. The former owner can recover the relative portion of the insurance subscription (if any) by communicating with his insurance company. That is according to the abrogation mechanism mentioned in the unified policy for compulsory vehicle insurance.
According to Saudi Central Bank statutes and regulations, it is not allowed to carry or purchase more than two insurance policies for the same vehicle and with the same owner's name at the same period of time. Note that a new third document can be added if there are 14 days remaining until the end of the first policy.
Yes, Tameeni website provides safe and immediate payment channels (SADAD - credit cards). After completing the purchase process of the policy by one of these channels, the policy will be issued to the owner immediately, and the policy and its details will be sent to the customer’s registered Email. You can also download or print the policy from your own account in Tameeni website.
You can renew and issue a new insurance policy before the current policy expires (recommended) in no more than 14 days after the expiration of the current policy. All you have to do is to log into your Tameeni account and request a new one so long as your selected "policy start date" is on the day following the end of your current policy. Example: The expiration date of the current policy is 15-07-2017, then the start date of the new document must be 16-07-2017.
It is always recommended not to leave the vehicle without insurance coverage even if it is for one day, and that is for the following reasons: ? To avoid the hazards of getting into a car accident, God forbid, which may result in financial claims on the owner of the vehicle. ? Not renewing the vehicle insurance or taking a break between the previous and the new policy may result in loss of no-claim discount privileges. ? Not renewing the insurance policy may get you a traffic violation ticket.
Yes, Tameeni website links with the concerned parties to ensure that its customers get the best prices, including access to all discounts available, including also the "no-claim" discount that is imposed by the Saudi Central Bank to all insurance companies for compulsory insurance (third party insurance) for individuals.
Yes, the work mechanism with our partner insurance companies is to send and export the insurance policy to the National Information Center (public traffic department) once the insurance policy is successfully purchased.
Yes, Tameeni website has been careful since it was established to make the prices of the provided insurance policies on the website competitive compared to the insurance market.
No, Tameeni does not add any additional amount to the original prices offered by insurance companies for its own benefit. Tameeni's revenue is derived from agreements with insurance providers and does not involve increasing the cost for customers.
Continuing with Tameeni qualifies you for our customer loyalty program, increasing your chances of finding the most suitable insurance company and comparing prices when renewing your insurance. This means you don't have to settle for a single quote; you can explore your options and make an informed decision.
The national address is the place and residence address of the policy holder (the owner of the policy/ the insured party). You can find out your national address through the national address portal https://address.gov.sa. To facilitate purchasing, we have added Google Map service during the purchase process. It only requires you to specify your address and we will automatically fill in the boxes of your national address.
It is the number in the national identity card (ID card) which consists of ten digits.
The company number is the number of the computer in the National Information Center, and it can be found in the upper left corner of the commercial register of the company above the commercial registration number and it begins with the number (7).
The serial number of the vehicle is the number located at the bottom of the vehicle's "driver's license" card .
It is the number of the card issued by the Customs Department located in the upper left corner of the card (only numbers without the marks).
It is the validity date of the national identity card of the owner of the vehicle located in the national identity card (ID card) under the ID number.
It is the date of birth of the owner of the vehicle, which is on the "resident ID" card.
There are several inputs that affect the price of the policy (each insurance company has a unique way of calculating the price of the policy). For example but not limited to, the type of vehicle, the age of the driver, the area in which the vehicle will be used in and the purpose of using the vehicle, all that may affect the price of the insurance policy. There are other factors that affect the price of the policy as well, such as the presence of previous claims or accidents caused by the owner or driver of the vehicle.
Yes, it will affect the price of the policy.
If the vehicle to be insured has a vehicle registration, then the type of registration shall be "Registration Card". But if the vehicle does not have a vehicle registration - that is, a new car from the Agency or imported from abroad - then the type of registration in that case is the "Customs Card".
It is the number on the Resident ID card which consists of ten digits.
This means the purpose of using the vehicle in a day-to-day manner, whether for personal use, rental, transport of goods, etc.
If there were (any) other use with other than the personal use (even if it was for a little bit or occasional use), you must choose the other use and not the "personal use". Example: Ahmed has a private car and often uses it for personal purposes. On weekends, however, Ahmad uses his vehicle to take people from one place to another using (Uber-for example). In the case of (Ahmed), he must choose "transport passengers (Uber)" in the (purpose of use) box.
In the event of any change in data or information of the insured person or vehicle or any information affecting the insurance policy after the purchase of the insurance policy, the insured person (the owner of the policy) must notify the conserned insurance company and update the policy as a result of the change to preserve the rights of the insured. Those rights include but are not limited to (national address, vehicle information, owner information, purpose of vehicle use, driver's age, driving city, etc.).
According to the statutes and regulations of the Saudi Central Bank, and in reference to the unified policy for compulsory insurance issued by the Saudi Central Bank, it states that if it has been proven that the insured person has made incorrect statements or concealed substantial facts, the insurance company retains the right of getting back to the insured person. The insurance policy is therefore not valid.
No, that can not be done, you must renew your ID card first.
It is the date of commencement of the insurance policy (commencement of insurance coverage). The commencement of the insurance coverage can not be on the same day as the insurance application, but at least one day from the date of the insurance application and up to a maximum of (14) days.
Please try again later and confirm that the information is correct. If the message keeps appearing, you can contact our customer service during working hours either by calling 8002444455 or by sending a technical support request via our "contact us" page and our team will contact you as soon as possible.
The provision of insurance quotes from insurance companies depends on several factors, including the customer's insurance history, previous accidents, age, location, and other factors that are considered by the insurance companies in their pricing. Tameeni provides these quotes without any involvement in the pricing process.
The availability of insurance quotes depends on the automatic provision of quotes by insurance companies, and it may vary based on the responsiveness and uptime of each company's systems. Some companies may not provide quotes at certain times due to technical or operational reasons.
According to the agreement between Tameeni and insurance companies, these companies are committed to providing all their offers and prices on the Tameeni website without any difference from their main website, In case of any discrepancies, please inform Tameeni, and you will receive a discount coupon as a gesture of our customer service. It's important to note that some insurance companies may display prices on their websites that do not include VAT until the payment step, which might cause confusion for customers if they compare the price with Tameeni. Tameeni displays prices including VAT for better clarity for customers.
Yes, offers submitted have a specific validity (expiration) period called the purchase period, and at the end of that period a new quotation must be re-ordered.
The policy features are the coverings included by the insurance policy provided by the insurance company. These coverings usually vary from one insurance company to another.
You can pay and purchase policies electronically via credit cards (Visa or MasterCard), and you can also buy using SADAD service and MADA.
When you choose to pay by SADAD, you will see the invoice number and billing reference number. This information will also be sent to the email registered in your account. You can access this information by following these steps: 1- Login to your account 2- Click on "My Account" 3- Click on “Control Panel” from the menu 4- Click on SADAD bills.
When SADAD invoice is issued, the following information will be projected: 1- SADAD invoice code 2- Reference number 3- Payment deadline
If you did not receive the policy after the payment process and the "successful payment" page didn't appear, then please follow these steps: Enter your account in Tameeni website and click the "My Account" icon at the top, then click on "Control Panel" from the menu and then click "Valid policies". If there was no valid policies in your account, then please contact our customer service on 8002444455 or send a technical support request via our "Contact Us" page and our team will contact you as soon as possible.
The verification code will be sent within a maximum of (4) minutes. If the message did not arrive, please check the entered number above the verification code. If the number is correct, please press the resend button. If you did not receive the code during several attempts, please contact our customer service on 8002444455 or send a technical support request via our "Contact Us" page and our team will contact you as soon as possible.
If there is any false or incorrect information in the insurance policy, you should directly contact the concerned insurance company to update the insurance policy. You can visit our website: https://www.tameeni.com/ to see the addresses and contact numbers of insurance companies.
Our working hours from Sunday to Thursday: From 8:00 AM – 11:00 PM. Friday and Saturday: Closed.
According to THE UNIFIED COMPULSORY MOTOR INSURANCE POLICY, the policy does not cover any driver under the age of 18 (Hijri). In order for a driver under the age of 18 (Hijri) to be covered, the Insured must add this driver to the list of additional drivers in order to be covered
Although Najm, which deals with accidents, electronically queries the vehicle's insurance policy, we still advise and encourage our clients to print the insurance policy and keep it always in the vehicle, in case it is requested by the traffic man or others.
To reset your password, please follow these steps: 1- Log in to the login window and press "Forgot Password" 2- Enter your email address that is registered in Tameeni 3- Press "Send" button 4- A message will be sent to your registered email address, please click on the change your password link 5- The password update window will then open, enter the new password.
Yes, your email address can be changed by following these steps: 1- Login to your account 2- Click "My Account" 3- Press "Settings" from the menu 4- Click the Edit Email icon in the "Email" field.
Yes, you can return to the account at any time and print the purchased insurance policy.
Yes, your mobile number can be changed by following these steps: 1- Login to your account 2- Click "My Account" 3- Click "Settings" from the menu 4- Click on the edit mobile number icon in the "Mobile number" field. Your new mobile number will be verified by sending a text message with the activation code.
They are the insurance policies that you have previously purchased from the "Tameeni" website and which insurance coverage validity (duration) has not yet expired.
They are the insurance policies that you have previously purchased from the "Tameeni" website and which insurance coverage validity (period) has expired.
They are the insurance policies that you have previously purchased from "Tameeni" website, and which have only a short period of time left for the coverage period to expire. In this case, the vehicle owner (the insured) must purchase a new insurance policy from Tameeni website.
The insurance policy is valid only from the date of commencement (validity) date of the document, which is described in the insurance policy.
It is a list of items (registered identities, vehicles, addresses) that you have previously added in Tameeni to facilitate your future purchase without having to enter data again.
The insurance policy can not be canceled through Tameeni website, and it is required to refer to the concerned insurance company in order to do so.
"Tameeni" website is only concerned with selling insurance policies
If the owner of the policy makes any changes to his policy later on with the concerned insurance company, such change will not occur on Tameeni website and what has been changed from the insurance company is considered valid and operational.
This can be done by logging in to your account, going to registered identities or registered vehicles, and choosing the delete icon next to the information to be deleted.
You can delete it through the Quick Checklist during the purchase process. You can also edit the national address of one of the registered IDs in Tameeni by logging to your account and going to the registered identities page and clicking on the edit icon next to the required identity, or you can edit the account owner's national address from the Settings page.
Yes, you can change it by following these steps: 1- Login to your account 2- Click "My Account" 3- Press "Settings" from the menu 4- Select the appropriate language in the "Preferred electronic communication language" field.
Notifications' preferences can be controlled by following these steps: 1- Login to your account 2- Click on "My Account" 3- Press "Settings" from the menu 4- Choose the "Notifications" tab 5- activate "Expiring Policy (Days)" button and then choose the appropriate time to remind. You will receive a text message as well as an email reminder.
You can change your password by following these steps: 1- Login to your account 2- Click on "My Account" 3- Press "Settings" from the menu 4- Choose the "Change Password" Tab 5- Enter the new password and then click on "Modify".
your comments and suggestions are a priority for Tameeni Team, and we study them immediately and contact you if necessary.
